Privacy policy
Privacy Policy of TeamEcho GmbH
IMPORTANT NOTE: The German version of this document will govern our relationship – this translated version is provided for convenience only and will not be interpreted to modify the German version. For the German version, please see: https://www.teamecho.com/datenschutz
As of February 17, 2025
We at TeamEcho GmbH (hereinafter referred to as “teamecho” or “we”) take the protection of your personal data very seriously and adhere strictly to the applicable data protection regulations when collecting and processing your data. The Austrian Data Protection Act, the General Data Protection Regulation (GDPR), and the Telecommunications Act in their currently valid versions serve as the legal basis. These provisions protect the right to the protection of personal data.
teamecho operates websites that, among other things, enable the use of our online software (hereinafter referred to as “Online Software”), such as https://app.teamecho.com. We also operate websites that serve, among other purposes, to provide information about our Online Software and other products and services (hereinafter referred to as “Marketing Websites”), such as https://www.teamecho.com.
The scope and type of processing of personal data initially depend on whether you are merely visiting one of our websites (e.g., someone seeking information about teamecho on a Marketing Website like https://www.teamecho.com) or using our Online Software (e.g., registration or participation in a survey at https://app.teamecho.com).
The following statement is intended to inform you about the purpose, nature, and extent of the processing of personal data. In particular, it contains information regarding data processing for organizations that survey their employees, as well as for employees who are surveyed.
1. Information on the Collection of Personal Data
Personal data refers to all data that can be related to you personally, such as your name, address, email address, user behavior, etc.
Personal data is collected and subsequently processed if you voluntarily provide it to us, for instance, by filling out and submitting information via input fields on one of our Marketing Websites (e.g., newsletter registration or contact form on https://www.teamecho.com) or by consenting to the use of cookies.
Personal data is also collected and subsequently processed if we receive it as a data processor from your organization in the context of a contractual relationship for the provision of our services, or if you voluntarily provide it to us, for example, when registering in our Online Software (e.g., registration or participation in a survey at https://app.teamecho.com). All personal data is collected, processed, and used in accordance with the applicable regulations for the protection of personal data, primarily for the purpose of fulfilling the contract, using the services you have requested, and processing your inquiries.
In principle, you do not have to provide any personal information directly to us when using our websites. However, to use certain services, such as our newsletter or our Online Software, you must provide us with personal data (e.g., your email address) in order to use the respective service at all.
Please note that data transmission over the internet (e.g., communication by email) can have security gaps and cannot be completely protected from third-party access.
1.1 Information on the Collection of Personal Data in Our Online Software
teamecho provides companies with a digital feedback and organizational development platform as well as supplementary services and consulting. In this business relationship, teamecho acts as a data processor for these companies. Specific regulations regarding the processing of personal data under this business relationship, as well as information on sub-processors and the technical and organizational measures (TOMs) we have implemented, can be found in our Data Processing Agreement (DPA) at https://www.teamecho.com/dpa.
If organizations or their authorized representatives register in our Online Software via https://app.teamecho.com or other suitable websites, personal basic information is collected and processed, for example (but not limited to):
Name of the authorized representative
Email address
Additionally, for the organization, certain non-personal data may be required, for example (but not limited to): organization name, billing address, location address(es), bank account information, VAT number.
If users register via https://app.teamecho.com or other suitable websites in our Online Software, personal basic information is collected and processed, for example (but not limited to):
Email address
Affiliation with one or more organizational units (e.g., organizational teams/departments, etc.)
When using our Online Software, several types of personal data are also collected, processed, and stored that are necessary for providing the service:
Basic data (e.g., email address, assignment to an organizational unit)
Activity data (e.g., inputs made in the software)
Correspondence data (e.g., support requests)
User settings (e.g., email notification preferences, preferred language)
The organization or the individuals entrusted by it can, as company administrators, create and manage teams, set up and manage surveys, update company data, and make similar changes. To create teams, personal information of team members is required, specifically the email address and affiliation with one or more organizational units (e.g., teams/departments, etc.).
Survey results are only displayed in aggregated form to ensure the anonymity of participating employees.
Data generated through the use of the software can be used for further development and improvement of the services, for example, to optimize and develop data-based analysis and evaluation methods. In addition, anonymized and aggregated data can be used to analyze trends, for benchmarking, and for creating industry-wide evaluations, studies, and similar purposes.
The submitted data is retained after the end of the service, taking into account any contractually agreed or legally required deletion periods, in order to enable an easier continuation at a later date. However, there is no legal right to unlimited storage of these data.
1.2 Information on the Collection of Personal Data on Our Marketing Websites
In addition to the purely informational use of our websites, we offer various services that you can use if you are interested (e.g., contact via contact form, newsletter sign-up). You usually have to provide further personal data for these, which we use to provide the respective service and for which the principles of data processing mentioned in this statement apply.
Contact Form/Email
If you contact us via a contact form on one of our websites or by email, the data you provide will be stored and processed by us and, where applicable, by service providers commissioned by us for the purpose of processing your inquiry and in case of follow-up questions. Without this data, we cannot process your request. We will not disclose this data without your consent.
Newsletter
You have the option to subscribe to our newsletter via our websites. We need your email address and your statement that you agree to receive the newsletter.
You register for the newsletter on our websites using a double opt-in procedure. After you register, you will receive an email asking you to confirm your subscription. Without providing this information, we cannot send our newsletter. You can unsubscribe from the newsletter by clicking on the unsubscribe link at the end of each newsletter or by emailing us your request to unsubscribe.
2. Purpose Limitation, Legal Basis, and Retention Period
The legal bases for processing your personal data include, in particular:
Performance of a contract (Art 6(1)(b) GDPR)
Compliance with legal obligations (Art 6(1)(c) GDPR)
Your consent (Art 6(1)(a) GDPR) (e.g., contact form, newsletter)
Legitimate interests (Art 6(1)(f) GDPR)
If you have given us consent to process your personal data, processing will only take place in accordance with the purposes specified in the declaration of consent and to the extent agreed therein. A granted consent can be revoked at any time with effect for the future.
You must provide the personal data required for establishing and conducting our business relationship and that we need to perform the respective service. If you do not provide this data, we will generally have to refuse to enter into a contract or to carry out certain services. However, you are not required to give consent to the processing of data that is not relevant or necessary for fulfilling the contract or for the specific service.
We process your personal data, if necessary, for the duration of the entire business relationship (from initiation through execution to the termination of a contract) or for the duration of individual services (e.g., use of the Online Software, newsletter, etc.), as well as beyond that in accordance with the legal retention and documentation obligations arising from, among others, the Austrian Commercial Code (UGB) or the Federal Fiscal Code (BAO), and until the end of any possible legal disputes, ongoing warranty and guarantee periods, etc.
In addition, the legal limitation periods must be considered when determining the retention period; these can, in certain cases, be up to 30 years under the Austrian General Civil Code (ABGB) (the general limitation period is 3 years).
3. Disclosure of Information, Data Recipients
TeamEcho Gmbh does not publish personal information. However, if there is a legal obligation to provide information, TeamEcho Gmbh must comply with it.
Within teamecho, those departments or employees receive your data who need it to fulfill contractual and/or legal obligations and to protect legitimate interests. Furthermore, commissioned processors receive your data if they need it to perform their respective tasks. All processors are contractually obligated to treat your data confidentially and only process it in the course of providing their services.
In the context of operating our Online Software and our websites, we commission processors (e.g., software service providers, hosting providers, email providers) who, in the course of their work, may gain access to your personal data if they need it to perform their respective service. They have committed themselves to us to comply with applicable data protection regulations. Data processing agreements pursuant to Art 28 GDPR have been concluded. You can request more information on the processors we use via the contact details provided below.
Some recipients may be located outside your country, or they may process your personal data there. We only transfer your personal data to countries for which the EU Commission has decided that they provide an adequate level of data protection, or we take measures to ensure that all recipients have an adequate level of data protection.
4. General Data Storage in the Context of Using Our Online Software and Visiting Our Websites
In addition to the personal data mentioned in Section 1, TeamEcho Gmbh automatically receives some non-personal data for technical reasons as soon as you visit our websites. In this context, each time you access our websites, we collect the following anonymized information that is transmitted by the browser used. For example (but not limited to):
the operating system used
the device used
browser type and version
referrer URL (previously visited website)time of the server request
5. Cookies and Similar Technologies
We use cookies and similar technologies on our websites to provide various functions and services, to make our websites secure and user-friendly, and to obtain information about the use of our websites (e.g., for analysis purposes).
Cookies are small text files that are stored on your device when you visit our websites. They enable, among other things, the recognition of your browser on your next visit, can save settings, or support certain functions.
On your first visit to our websites (or after deleting your cookies), we ask you in our cookie consent tool (e.g., “Borlabs Cookie”) about your cookie preferences. You can select which categories of cookies you want to allow (e.g., functional, statistical, marketing cookies). You can adjust these settings at any time in the cookie consent tool or disable cookies in your browser.
A list of the specific cookies used on our websites, their providers, storage duration, purposes, as well as information on web tracking tools can be found in our cookie policy at https://www.teamecho.com/en/cookies or in the cookie consent tool.
Please note that blocking or deleting cookies may lead to restricted functionality on our websites.
6. Consent and Right of Withdrawal
If your consent is required for the processing of your data, we will only process it after your express consent has been given.
In principle, we do not process data of minors and are not authorized to do so. By giving your consent, you confirm that you have reached the age of 14 or have obtained the consent of your legal representative.
You can revoke your consent at any time. A simple message to the contact details provided below is sufficient. The legality of the processing carried out on the basis of the consent until the time of revocation remains unaffected by the revocation.
7. Your Rights
You have the right at any time to access, rectify, delete, restrict, transfer, and object to the processing of your data, as well as the right to revoke any consent you may have given. If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been infringed, you can complain to the supervisory authority. In Austria, this is the Austrian Data Protection Authority (Wickenburggasse 8, 1080 Vienna, Email: dsb@dsb.gv.at, Phone: +43 1 52 152-0).
8. Information and Contact
teamecho takes on different roles in the sense of the GDPR in different contexts:
We act as a data processor (Art. 28 GDPR) when we provide our services on behalf of companies. This is based on our Data Processing Agreement, available at https://www.teamecho.com/en/dpa.
We act as the controller (Art. 4(7) GDPR) in particular for all data processing related to our Marketing Websites, direct communication (e.g., via newsletter), or other purposes of our own.
TeamEcho Gmbh
Huemerstraße 23
4020 Linz, Austria
Phone: +43 732 997898
Email: legal@teamecho.com
Representatives of TeamEcho GmbH:
MMag. Markus Koblmüller (Managing Director)
DI David Schellander (Managing Director)
If you have any questions or concerns regarding the processing of your personal data, please contact us.
